Contact Us

Use the form on the right to contact us.

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6110 Bernard Mergler Crescent
Côte Saint-Luc, QC, H3X 4A5
Canada

Shipping // Livraison

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Shipping // Livraison

Please note, delivery times are estimated.  Shipping and billing addresses must be valid (PO boxes are not accepted). We ship to Canada and the United States. At this time, we do not ship to remote areas or to the Canadian Territories (Yukon, NWT and Nunavut).

Shipping costs are calculated by the number of items, weight and dimensions of the final package. 

We work hard to negotiate the best rates possible - We currently ship with preferred rates from FedEx. 

Orders of $50 + (before taxes, but after discounts/coupons) qualify for free shipping.

We will process your order within 48 hours after receiving your payment, depending on the availability of the items ordered.

If a product purchased is defective, please contact us immediately upon receipt of your package, by email: info@ruchyskincare.com and we will replace the defective product or refund you. In this case, we will accept the costs associated with re-shipment of your order.

For an exchange or refund of a product that does not meet your expectations, you are responsible for shipping costs and the risks of product returns. The product must be in its original packaging and have not been used or damaged. It must be returned in the condition that it was delivered to you.

TAXES

We calculate taxes based on the province or country where the order will be shipped. Federal Tax (GST) applies to shipments made across Canada. The Quebec provincial tax will be applied on the amount of items purchased in Quebec. Prices shown do not include applicable taxes. Taxes will be calculated at checkout.

All prices listed are in CAD.